Ocular Therapeutix is seeking an Information Technology Systems Engineer with experience in designing and maintaining IT systems. Success in this position requires a thorough understanding of IT infrastructure and how it interacts with business systems. This candidate must have a proven track record in delivering IT solutions that are functional, secure, scalable, and reliable. In addition to having a solid technical background, this candidate must have strong communications skills, be able to work with an outsourced Helpdesk department, and have a passion for service. The ideal candidate will have worked in the Life Sciences industry.
This role is composed of several distinct elements: IT Project Manager, Subject Matter Expert, and Continuous Improvement. Each segment is discussed below.
IT PROJECT MANAGEMENT
The successful candidate will be responsible for ensuring all aspects of IT project management are met, including:
•Selection and right-sizing of technology
•Management of timelines and budget
•Coordination of all project activities
•Creation / maintenance of all project documentation in accordance with established processes
The successful candidate will need to have a broad set of skills to understand the underlying issues and resolve incidents to the user’s satisfaction. Detailed documentation and diagrams must be maintained throughout the project management process.
SUBJECT MATTER EXPERT
The successful candidate will serve as the technical lead and be responsible for Ocular’s on-premise datacenters and cloud tenants, including:
•Virtualization technologies (VMware)
•Cisco/Fortigate firewalls and switches
•Microsoft Active Directory
•Amazon AWS / Microsoft Azure
In addition, candidates must also have experience working with MSP vendors.
•Drive our goal of continuous improvement. Understand and optimize Infrastructure processes and procedures to increase the efficiency and effectiveness of our systems.
•Bachelor's degree or equivalent experience
•5+ years’ experience in the Information Technology
•Must be able to communicate effectively to all levels of management and business units
•Ability to think and work independently to resolve business problems within the organization using established processes, procedures and standards
•Must possess strong technical and problem-solving skills
•Must be experienced with cloud-based technologies
•Understanding of validated environments (Sarbanes-Oxley, cGxP) is a plus
•Experience with cutovers / maintenance windows
•May work outside normal business hours