Ocular Therapeutix is seeking an experienced business system analyst to define, implement, and support the IT needs of the commercial organization in preparation for the launch of our leading drug candidate, DEXTENZA®. This person is responsible for defining and managing the implementation and support of core commercial systems that support commercial operations.
Success in this role requires the candidate to partner with the Commercialization team to define the overall business systems requirements, identify and manage resourcing needs, and maintain a budget for supporting commercial information and system needs.
•Collaborate with business partners to identify and document business/user requirements
•Work with business partners to document business processes and system specifications
•Be the Subject Matter Expert (SME) for IT commercial applications
•Serve as project manager for the implementation of commercial systems
•Monitor project milestones / communicate project progress to management
•Work with business partners to define system SLAs
•Bachelor's degree in Information Technology or equivalent experience
•5+ years of experience providing and managing business systems in a pharmaceutical environment
•Successful track record of supporting commercial product launches.
•Successful track record of implementing systems that support commercial operations
•Experience in developing and managing external business partner relationships
•Experience in implementing and maintaining production IT solutions
•Skilled in project and resource management
•Skilled in business process mapping
•Demonstrated verbal and written skills
•Demonstrated analytical, problem-solving and conceptual skills
•Strong teamwork and interpersonal skills
•Excellent people skills required
Desired Software System Experience:
•Call Center Solutions
•Customer Relations Management Solutions
•Business Analytics & Visualization Solutions